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Customer Service

Contact Us

Hours of Operation: Mon-Fri 9:00am-5:00pm (Pacific)
Address: 902 Canada Ct. City of Industry, CA 91748
Business Inquiries:

Return Policy


If you are not 100% satisfied with your purchase, return the eligible product(s) in the original packaging for a full refund in accordance with our returns policy. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Returns are available to delivery addresses in the 50 states of the United States only, including Alaska and Hawaii. Returns are available to APO/FPO addresses when using a United States zip code only. Additional geographic shipping restrictions may apply to particular products.

Eligible product(s) must be returned using a trackable shipping method. Please visit our online Returns Center @ or click HERE

 We offer two options to return eligible product(s):

  • Self-ship option:You can ship the package back using your carrier of choice as long as it is a trackable shipping method. There is no charge for this option.
  • We provide the label:We will email a return-shipping label to the email on file. If the return is not a result of our error, you will be charged $15 for the shipping cost which is deducted from the refund.

    Return Policy:

    You may return any new pair if unworn in it's original packaging and condition, for a full refund within 30 days of purchase. JC Dossier reserves the right to review returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned pair that is damaged through customer misuse, is missing/damaged shoe box, or is in unsellable condition due to customer use will result in the customer being charged a higher restocking fee based on the condition of the product. JC Dossier will not accept returns of any product more than 30 days after you receive the shipment.

    Original shipping costs are non-refundable.

    Unless stated otherwise Sale items are final sale and not eligible for refunds.

    International Orders

    We do not offer returns or exchanges for international orders at this time.

    How to initiate a Return
    • Please click here to initiate a return.   
    • Enter the email address and order number (first 4 numbers) then press the LOOK UP button. Your order will be displayed with the list of items eligible for a return . Be sure to fill out the required fields: Select the request for Store Credit, Refund or Replacement. Enter the quantity you want to return (Qty) and then choose a reason for your return from the drop down menu (Damaged Product, Wrong Product Shipped, Doesn't Fit or Other).

    • If you agree with the terms and conditions check the box and click submit. Clicking submit means that you have successfully requested a return! 

    • You should hear back from us within 1-2 business days. Please allow extra time for holidays. 
    • You will be notified via email when the status is updated.


    Shipping Policy

    Processing time of orders typically takes between 1-2 business days but we try for the same day if the order arrives before 2 pm PST. Orders placed over the weekend or during Holidays will be processed the following business day. Please account for processing time when selecting an expedited service. Shipping costs are non-refundable. We are not responsible for lost or missing packages. Please contact UPS Customer Service for shipping delays or problems once the package has left our warehouse.
    We highly recommend that you be present during the scheduled day of delivery to prevent any packages from being misplaced or left unattended.




    I’m so excited about my order! How long is the wait? 
    On average, we process orders the same day or within the next business days not including weekends.
    Shipping orders to the US via flat rate service takes 3-5 business days.
    International and Canada shipping can take 7-14 business days.
    Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.
    Our shipping cut off time is 2pm pacific time. 
    Please note that it is advisable to enter a phone number when placing your order so we are able to reach you within a timely manner, if there are any issues with your order.  
    What happens if an item I’ve ordered is actually unavailable? 
    Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. 
    What happens if my package is lost during the shipping process?
    We are not responsible for any lost/damaged packages. We recommend that you are present at the time of delivery or for the package to be sent to your work address. A tracking number is sent via email for easy access to track your packages progress. We ship using UPS, please contact them directly for any shipping delays or lost packages once the product has left our warehouse. 
    Where is my order confirmation or shipping e-mail?
    Sometimes we get stuck in the junk mail folder, but If you don't see us there we might have an incorrect e-mail address. In this case, e-mail us at
    What is your return/refund policy? 
    We have a 30 day return policy. Please see above for more details on our return policy
    Why do I need to verify my payment on my order?
    Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before acceptance to shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.